Wendy Sofia Colin Cisneros
León , Guanaguato
Summary
I consider myself as an adaptable and persistent person who, in line with my work, volunteering, and personal experience, can bring to your company an improved and innovative vision, focusing on structural planning, statistical analysis, and setting goals.
Overview
4
4
years of professional experience
Work History
AU PAIR
CULTURAL CARE
2022.01 - 2023.11
- Provided part-time care for 3 children, a girl aged 4 and twins aged 3. Responsibilities included planning and executing educational activities, preparing healthy meals, and managing daily schedules
- Implemented educational activities in Spanish that resulted in a 50% improvement in the children's listening skills.
- Collaborated with parents to establish a positive and healthy routine for the children resulting in improved behavior and sleep patterns.
- Created and maintained daily schedules, ensuring punctuality for school, activities, and other appointments, resulting in an 80% reduction in tardiness.
- Kept children's areas neat and clean, encouraging the children to help in easy tasks, resulting in increased desire to help.
- Prepared healthy foods for children based on optimal dietary guidelines and individual restrictions.
Receptionist
AMERICAN WORLD LANGUAGE
2021.05 - 2022.01
- Resolved customer problems and complaints,following the company protocol.
- Explained to new customers how registration, payments, and assistance worked.
- Made reports to our manager about new clients and those who dropped out.
- Confirmed appointments, communicated with clients, and updated payment records.
- Responded to inquiries from callers seeking information or transferring them with the correct department.
- Entered new payment data into the system,where I was responsible that the numbers coincidence with the cash ,deposits,card payments and transactions,
- Sent reminders to new costumers about payment deadlines ,decreasing late payments a 65% .
Intern
GRUPO LAVAGÓMEZ
2021.04 - 2021.08
- Researched the structural information of the company.
- Identified and analyzed opportunity areas in the company to give proposal solutions.
- Sorted and organized files, spreadsheets, and graphs according to ISO 14001 criteria.
- Made a weekly report to the manager about the steps I was into.
- Made a budget of the things I required to the quality department as part of needed improvements.
- Provided as a result an Environmental Management System (EMC)manual following the ISO14001.
Volunteer
ICONMUNITY
2020.06 - 2022.01
- Attended and help on technical issues during events and workshops.
- Encouraged young girls to join careers in tech by promoting the upcoming events on the ICONMUNITY social media.
- Participated as a speaker on the women's leadership workshop .
Summer Camp Instructor
EXPLORA SCIENCE CENTER
2019.06 - 2019.08
- Modeled appropriate behavior to help children develop decision-making, problem-solving, and other essential science skills.
- Created lesson plans and led hands-on group projects for 40 students.
- Gave tours of the Science Museum through interactive activities according to the students' ages.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Promotor Ambiental
Secretaría De Medio Ambiente Y Ordenamiento Territorial
2021.02 - 2021.12
- checked innovated projects that used green energy in different parts of the world.
- Participate in the round table in green tech and renewable energies
- visited companies that were starting an ongoing commitment to improving environmental performance
- Help in campaigns to plant trees and clean ecotourism areas
Education
Language Level Completion Test - German A1
DeutschAkademie
Vienna,Austria11.2023
Practical English Conversations - English-as-a-Second-Language Education
MORTON COLLEGE
Illinois ,USA.05.2023
Associate of Science - Environmental Chemistry
Universidad Tecnológica De León
Guanajuato,MX.08.2021
High School Diploma -
CONALEP
Guanajuato,MX.07.2019
Skills
- Teamwork and Collaboration
- Public Speaking
- MS Office
- Creative Thinking
- English fluency
- Data Entry
- Process Improvement
- Customer Satisfaction
Languages
Spanish
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
AU PAIR
CULTURAL CARE
2022.01 - 2023.11
Receptionist
AMERICAN WORLD LANGUAGE
2021.05 - 2022.01
Intern
GRUPO LAVAGÓMEZ
2021.04 - 2021.08
Promotor Ambiental
Secretaría De Medio Ambiente Y Ordenamiento Territorial
2021.02 - 2021.12
Volunteer
ICONMUNITY
2020.06 - 2022.01
Summer Camp Instructor
EXPLORA SCIENCE CENTER
2019.06 - 2019.08
Language Level Completion Test - German A1
DeutschAkademie
Practical English Conversations - English-as-a-Second-Language Education
MORTON COLLEGE
Associate of Science - Environmental Chemistry
Universidad Tecnológica De León
High School Diploma -
CONALEP
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