Xhenis Andoni

• Acted as the main contact for investors, regulators, and business partners, keeping strong and positive relationships.
• Continuously monitored market trends, integrating technological advancements to maintain a competitive edge.
• Managed daily operations and checked financial reports to improve performance and increase revenue.
• Led and mentored department managers, overseeing recruitment and training to build and maintain a high-performing, engaged workforce.

-Managed job ads, recruitment process, and interviews.
-Organized and maintained employee paperwork in compliance with Albanian Labor Law.
-Led talent acquisition, internal promotions, and training aligned with company sales and customer care campaigns.

-Assisted in formulating targets for individuals and teams.
-Answered staff questions and provided guidance and feedback.
-Measured performance using key metrics like call duration and call hesitation.
-Kept the team motivated for high performance.

-Conducted outbound calls for lead generation and closed sales for our partners in the U.S. market.
-Maintained and managed a customer base to ensure satisfaction and retention.
-Managed to achieve monthly sales targets.