Yazan Jarbou
Bregenz,Österreich
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
Bregenz, Austria
2023.03 - Current
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Performed nightly updates to room charges and rates.
Hotel and Hospitality Management Assistant
Hotel Mondschein
Stuben Am Arlberg
2022.11 - 2023.01
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
Lochau, Austria
2020.02 - 2022.10
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO Lochau (Hospitality Management School)
Lochau /2020 - /2023
Gastronomical Arts
Poly-technical School
Bregenz, Vorarlberg /2019 - /2019
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
Hard, Austria /2016 - /2018
Skills
- Guest Relations
- Time Management
- Hotel Software Knowledge
- Microsoft Office
- Organizational Skills
- Excellent Communication
- Professional Appearance
- Customer Service
- Stress Management
- Empathy and Compassion
- Reservation Management
- Problem Solving
- Telephone Etiquette
- Upselling Techniques
- Transaction Processing
- Payment Processing
- Front Desk Management
- Invoicing and Billing
- Professionally presented
- Conflict management
Languages
Arabic
Native language
German
Advanced
C1
English
Upper intermediate
B2
French
Beginner
A1
Arabic
Native
Timeline
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
2023.03 - Current
Hotel and Hospitality Management Assistant
Hotel Mondschein
2022.11 - 2023.01
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
2020.02 - 2022.10
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO Lochau (Hospitality Management School)
/2020 - /2023
Gastronomical Arts
Poly-technical School
/2019 - /2019
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
/2016 - /2018
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