Yoana Mileva

* Provide regular management reporting & communications as per agreed process and format

* Coordinate with buyers and follow-up actions regarding compliance & audit

* Prepare & maintain needed process procedures & training materials

* Train & support End Users for established processes and new changes

* Develop continuous optimization opportunities around P2P Team, agree them with country stakeholders and coordinate implementation

* Drive engagement among the country Procurement Team through process optimization

* Manage day to day performance targets and compliance to standards

* Support buyers in structured Procurement Spend Management: SGPs signed, reduction of supply base, contract prolongation and compliance, spend visibility, tenders.

* Manage (update and administrate) Ariba Supply Agreements, Contracts and PO Release Strategy

* Plan, agree and deliver service KBIs for procurement administration

* Identify and address any knowledge gaps within BSO of any changes in country through regular feedback sessions

* Act as key local liaison and support between country Functions/end users, Procurement and BSO enabling procure-to-pay processes

* Identify areas for process improvements & communicate these to BSS BPL

* Key user for all relevant tools for Procurement - test new/existing functionalities and drive further process optimization/automation implementation of new system & functionalities

* Data Protection Champion for Procurement

* Responsible for accurate and complete execution of daily tasks related to procurement administration - purchase order services, vendor master data collection and verification

* Provide support and resolve queries to internal customers relating to the Procure to Pay process

* Maintain relationships with key stakeholders to drive understanding and support for Procurement

* Verified purchase numbers, price and supplier information for purchase requisitions before processing purchase orders

* Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users.

* Providing support of CCH suppliers in regards to purchasing administration, invoice and payment inquiries, vendor master data

* Record support requests, prioritizing and escalating as required

* Handling all incoming Supplier e-mail/ telephone inquiries and requests in a timely and professional manner

* Establishing and maintaining effective customer relationships through understanding of client's needs and the provision of high - quality service

* Daily communication with internal financial departments

* Track monthly partner invoice and reporting

* Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction

* Collaborated with local accounts payable, payments and purchasing and country teams to communicate and achieve desired quality standards and outputs.

• Prioritize invoices according to cash discount potential and payment terms
• Research and coordinate discrepancies resolutions by obtaining and investigating information with strong collaboration with Purchasing, Quality, logistics stakeholders
• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
• Verify Supplier accounts by reconciling statements, reminders dunning's and related transactions Performs all payables activities, including Supplier invoices booking and payments