Özcan Yılmaz
Drywall Product Specialist
İstanbul(Asya),TC
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Competent Product Specialist with more than 8 years of experience working in customer service. Skilled in demonstrations, data collection and working program.
Qualified product specialist with comprehensive background in product management and development. Successfully contributed to product launches and enhancements, ensuring alignment with market needs and customer expectations. Demonstrated proficiency in cross-functional collaboration and effective problem-solving.
Offering solid foundation in customer relations and product knowledge, eager to learn and grow in this dynamic environment. Brings ability to quickly grasp market trends and product functionalities. Ready to use and develop problem-solving and analytical skills in product specialist role.
Product professional with proven expertise in driving product success through strategic planning and market analysis. Skilled in cross-functional team collaboration, adapting to changing needs, and achieving impactful results. Strong background in customer insights, product lifecycle management, and problem-solving. Known for reliability, adaptability, and results-focused mindset.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Product Specialist
Knauf İnşaat Yapı Elemanları
İstanbul, TC
09.2016 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for Drywall to showcase functionality.
- Continually expanded knowledge of Drywall product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to 15 junior team members.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Conducted competitive analyses to inform strategic decisions, positioning products effectively in market.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
- Streamlined product launch processes, ensuring timely market entry and maximizing impact.
- Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Improved product features based on customer feedback, leading to notable increase in user engagement.
- Led cross-functional teams to align product development with customer needs, achieving high satisfaction rates.
- Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Assisted with demonstrations for draywall to showcase functionality.
- Continually expanded knowledge of drywall product line.
Technical Teacher
Ministry Of National Education
09.2012 - 06.2016
- Developed comprehensive lesson plans, focusing on critical thinking and problem-solving skills to ensure students'' success in the workplace.
- Built strong relationships with local employers through networking events and job fairs, resulting in increased job placement opportunities for graduates.
- Collaborated with industry partners to facilitate guest lectures or site visits that provided students with practical insights into their future careers.
- Improved course curriculum for better knowledge retention and application by collaborating with fellow instructors to identify areas of improvement.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Construction Site Manager
Lazolini Mimarlık
İstanbul, TC
03.2010 - 04.2012
- Developed and maintained strong relationships with key stakeholders, including local officials, community leaders, and clients, ensuring smooth project progression and positive reputation management.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Used computer software to design construction plans and perform calculations.
- Supervised team of construction workers to maintain productivity and quality of work.
- Conducted regular site inspections to ensure quality standards were upheld throughout each phase of the construction process while minimizing potential hazards on-site as well as delays in progress timelines.
Education
University(Lisans) - Construction Teaching
Afyon Kocatepe University
Afyonkarahisar, Turkey 09.2005 - 01.2010
High School Diploma -
Gediktaş High School
Istanbul, Turkey 09.2001 - 06.2004
Skills
Autocad
undefinedMilitary Status
Yapıldı
Driver License
B, 01/01/11
Personal Information
- Date of Birth: 12/23/86
- Nationality: Türkiye Cumhuriyeti
- Marital Status: Bekar
Seminars And Courses
- REGULATIONS AND STANDARDS RELATED TO BRICK AND TILE PRODUCTION AND APPLICATION PRINCIPLES TUKDER 01/04/2009 3HOURS
- SINGLE LAYER WALL SOLUTIONS YTONG, 03/25/09, 4 HOURS
- CONSTRUCTION PROJECT (ERP), AFYON KOCATEPE UNIVERSITY, AFYON KOCATEPE UNIVERSITY, 03/18/09, 3 HOURS
- İZOCAM THERMAL INSULATION , AFYON KOCATEPE UNIVERSITY, AFYON KOCATEPE UNIVERSITY, 03/11/09, 4 HOURS
- ANTALYA YTONG FACTORY TECHNICAL TRIP, YTONG, 01/04/08, 12 HOURS
Certification
TUKDER
Timeline
Product Specialist
Knauf İnşaat Yapı Elemanları
09.2016 - Current
Technical Teacher
Ministry Of National Education
09.2012 - 06.2016
Construction Site Manager
Lazolini Mimarlık
03.2010 - 04.2012
TUKDER
04-2009
YTONG
03-2009
CONSTRUCTION PROJECT(ERP SYSTEM)
03-2009
İZOCAM
03-2009
KNAUF
02-2009
University(Lisans) - Construction Teaching
Afyon Kocatepe University
09.2005 - 01.2010
High School Diploma -
Gediktaş High School
09.2001 - 06.2004
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