Zeynep İlkiz KASAPOĞLU
IT Business Analyst
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Language
Work History
Business Analyst
Amadeus IT Group
09.2023 - Current
- As a business analyst, responsible for project planning, requirements analysis, documentation, testing, UAT (user acceptance test) and launch process with Safe Agile.
- Preparing workflows, solution overviews in order to present internally and externally.
- In addition, I detect the fault records received from the customer or internally and find out if there is a mistake in the edge case or flow.
FIELD ACCOUNT MANAGER
Hilti
4 2022 - 11.2022
- Being responsible from customers' end-to-end sales process
- Preparing offers for customers' demands and managing order processes
- Assisting clients for their needs and problems
- Working closely with finance, logistics, and product teams to provide high-quality service to customers
- Upselling and cross-selling of Hültü products to existing customer portfolio and fulfilling monthly sales targets
- Execution of customers in the Istanbul Anatolian-side region.
INSIDE SALES ACCOUNT MANAGER
Hilti-İstanbul
07.2021 - 04.2022
- Being responsible from customer development
- Increasing sales revenue of existing customer portfolio
- Acting as customer-centric account manager to resolve customer's problems
- Introducing Hültü products and providing details about the products
- Preparing offers for customers' demands
- Controlling of logistics process for sold products from warehouses till customer locations
- Being responsible for customers' payments.
RETAIL INTERN
Hilti-İzmir
04.2021 - 07.2021
- Introducing of Hültü products to customers
- Demonstrating of tools and materials, also providing technical details
- Being responsible of daily physical inventory counts and checks
- Invoicing and dispatching of sold products
- Acting as store manager.
INTERN
Brisa Bridgestone - Aksaray
07.2019 - 08.2019
- Experiencing the production process of the world's best tire brand with the opportunity to observe 5 different departments
- Observing the factory exit processes from production with Japanese engineering and its discipline
- Helping to my colleagues for their routine jobs
- Concluding my internship project and making presentation to managers of engineering department.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Çukurova University
04.2001 -
Skills
Courses Certificates
- BİLGEADAM FULLSTACK BOOST
- TECHCARREER BOOTCAMP BACKEND WITH C#
Timeline
Business Analyst
Amadeus IT Group
09.2023 - Current
INSIDE SALES ACCOUNT MANAGER
Hilti-İstanbul
07.2021 - 04.2022
RETAIL INTERN
Hilti-İzmir
04.2021 - 07.2021
INTERN
Brisa Bridgestone - Aksaray
07.2019 - 08.2019
Bachelor of Engineering - Electrical And Electronics Engineering
Çukurova University
04.2001 -
FIELD ACCOUNT MANAGER
Hilti
4 2022 - 11.2022
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