Zheni Mio
Vienna
Summary
Driven and dedicated professional with a strong commitment to continuous growth and development. With 20 years of experience in the banking sector, I am a seasoned Digital Marketing Expert proficient in communication, community engagement, website management, CMS, social media, Google Analytics, public relations, sponsorships and financial services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Communication & Community Management
Raiffeisen Bank International
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Volunteering_Social Media Manager
H.Stepic CEE Charity
06.2020 - Current
- Part of team communication and responsible for content creation for LinkedIn, Newsletter, SharePoint
Online Communication & Sponsorship Officer
Raiffeisen Bank Albania
11.2016 - 03.2022
- Daily management of RBAL Social Media accounts (Facebook, LinkedIn, Instagram, Twitter, Youtube)
- Analysis and measurements through Google Analytics platforms. Generating monthly reports regarding ads display, campaigns, the website traffic and analysing data to improve website traffic
- RBAL website page administration. In-depth knowledge of Express Engine CMS, daily maintenance and general administration of the webpage
- Identifying sponsorship opportunities, following the implementation of the sponsorship projects, assisting and participating in sponsorship events, preparing a press release for each and every sponsorship event
- Coordinating and following the budget process for each sponsorship
Job Rotation/Content & Communication Specialist
Raiffeisen Bank International
03.2018 - 05.2018
- Part of Newton project and responsible:
- Internal and external communication
- - organizing team meetings
- - set up Tone of Voice
- - prepare presentations
- - researches
- Content creation & CMS
- - researching and evaluating best options for CMS platforms
- - localization content
Public Relation & Sponsorship Officer
Raiffeisen Bank Albania
02.2010 - 10.2016
- Elaborating and preparing every day the media highlights in English from the daily newspapers and delivering to the management of the bank
- Managing daily social media accounts (Facebook, LinkedIn, etc.)
- Maintenance and general administration of the Website page of the bank and Intranet Solution page in bank level
- Identifying sponsorship opportunities, following the implementation of the sponsorship projects
- Assisting and participating in sponsorship events, preparing a press release for each and every sponsorship event
- Coordinating and following the budget process for each sponsorship
- Preparing the monthly newsletter of the bank by collecting and elaborating the information, preparing the final design of the newsletter in collaboration with the agency
Investigation Specialist
Raiffeisen Bank Albania
01.2009 - 01.2010
- Supervising investigations upon direct customer request as well as upon the business department’s request (PIs, SEs, and Corporate)
- Assured that the process and procedures are followed properly
- Reported on irregularities on the above
- Suggested alternatives for solutions and monitoring solution implementation
- Stored and provided information to relevant parties (operations/businesses, etc.)
Executive Assistant to COO Board Member
Raiffeisen Bank Albania
10.2005 - 12.2008
- Calendar management
- Arranged and coordinated travel schedules and reservations; created detailed itineraries
- Assisted with event planning
- Managed correspondence of Operations & IT Division (5 Departments)
- Utilized superior word processing/database and research skills to create and prepare reports, meeting materials/minutes and presentations
- Handled confidential information with a high level of discretion.
Marketing Officer
DEKA Company, sh.p.k.
09.2003 - 04.2005
- In store promotion of Deka products
Education
Professional Diploma - Digital Marketing
Digital Marketing Institute
07.2018
Master of Science - Marketing
Faculty of Economy
University Of Tirana07.2013
Bachelor of Science - Agriculture
University of Agriculture
Tirana, Albania07.2005
Google AdWords & Google Analytics Training - undefined
Mindset 3 Consulting
09.2017
Digital and Marketing Strategy Training - undefined
Chamber of Commerce and Industry of Tirana
06.2017
User Experience & Usability Training - undefined
Raiffeisen Bank International
10.2016
Skills
- Excellent communication
- Organizational skills
- Decision-making
- Strategy and planning insights
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Critical thinking
Certification
- Innovation Garden 2.0
- Innovation School
- Innovation Ambassador
- Network Tribe
- Growth Hacking Boot-camp
- All Web Albania
- ALL WEB - Digital Marketing Conference
- Raiffeisen Bank Albania
- 6 Sigma Awareness – Project Management
- Green Belt Training
Languages
Albanian
English
Italian
German
Timeline
Communication & Community Management
Raiffeisen Bank International
04.2022 - Current
Volunteering_Social Media Manager
H.Stepic CEE Charity
06.2020 - Current
Job Rotation/Content & Communication Specialist
Raiffeisen Bank International
03.2018 - 05.2018
Online Communication & Sponsorship Officer
Raiffeisen Bank Albania
11.2016 - 03.2022
Public Relation & Sponsorship Officer
Raiffeisen Bank Albania
02.2010 - 10.2016
Investigation Specialist
Raiffeisen Bank Albania
01.2009 - 01.2010
Executive Assistant to COO Board Member
Raiffeisen Bank Albania
10.2005 - 12.2008
Marketing Officer
DEKA Company, sh.p.k.
09.2003 - 04.2005
Google AdWords & Google Analytics Training - undefined
Mindset 3 Consulting
Digital and Marketing Strategy Training - undefined
Chamber of Commerce and Industry of Tirana
User Experience & Usability Training - undefined
Raiffeisen Bank International
Professional Diploma - Digital Marketing
Digital Marketing Institute
Master of Science - Marketing
Faculty of Economy
Bachelor of Science - Agriculture
University of Agriculture
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