Öznur Özdemir
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in various sectors. Dedicated, well organized, highly communicative and detail-oriented.
Overview
7
7
years of professional experience
Work History
Clerk in "NPO-Unterstützungsfonds"
Austria Wirtschaftsservice GmbH
Vienna
09.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone or email to provide information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Gathered financial information, prepared documents.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Assistant in "Family Management"
Bankhaus Carl Spängler & Co. AG
Salzburg
12.2020 - 08.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Part-time Delicacies Worker
Billa AG
Bürmoos
01.2019 - 11.2020
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
Internship Student
Kammerstetter Und Partner Steuerberatung GmbH
Salzburg
07.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Part-Time Retailer
Merkur Warenhandels AG
Salzburg
01.2017 - 12.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store, going above and beyond to serve needs.
Internship Student
Salzburger Sparkasse Bank AG
Bürmoos
07.2017 - 08.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Digital Business
FHWien Der WKW
Vienna07.2025
High School Diploma -
Bundeshandelsakademie I Salzburg
Salzburg06.2020
Skills
- Self-Motivated
- Multitasking Abilities
- Good Telephone Etiquette
- Problem-Solving
- MS Office
- Retail Sales Customer Service
- Lotus Notes
- UI/UX
- JavaScript
- HTML
Languages
German, Turkish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Clerk in "NPO-Unterstützungsfonds"
Austria Wirtschaftsservice GmbH
09.2022 - Current
Assistant in "Family Management"
Bankhaus Carl Spängler & Co. AG
12.2020 - 08.2022
Internship Student
Kammerstetter Und Partner Steuerberatung GmbH
07.2019 - 08.2019
Part-time Delicacies Worker
Billa AG
01.2019 - 11.2020
Internship Student
Salzburger Sparkasse Bank AG
07.2017 - 08.2017
Part-Time Retailer
Merkur Warenhandels AG
01.2017 - 12.2018
Bachelor of Arts - Digital Business
FHWien Der WKW
High School Diploma -
Bundeshandelsakademie I Salzburg