Oracle
Zoltan Ban
Senior Credit & Collections Specialist
Érd
Summary
I am a well-skilled and equipped employee with over 10+ years of experience in the Shared Service Centres (SSC) environment in Budapest, Hungary. I have been employed in several roles and gained a lot of work experience in the field of: Supply Chain, Customer Service, Sales Support, Accounts Receivable (AR) and Cash Collection. I have work experience with Oracle and SAP ERP systems and I am a confident user of MS Excel and MS Powerpoint. I have a proven ability to work, keeping the company's SLA'S and KPI's. I am self-determined and I have a goal-orientated mindset, I always put customer first. I believe my personality and way of work makes me a suitable person to fulfil any kind of roles, but no roles can be filled in on a long run without passion. Enthusiasm drives the engine. That is my motto. I strongly believe in continuous improvement (CI) as there is always a room for improvement in our lives.
Overview
12
12
years of professional experience
Work History
Senior Credit & Collections Specialist
DHL Supply Chain
05.2023 - Current
- Responsible for the daily tasks related to collection efforts of a portfolio of customer accounts
- Reporting and Analysis
Acts as a resource for others in the approach, research, and resolution of complex and/or escalated questions and discrepancies. - Supervising the allocation of payments on customer accounts (EMEA countries).
- Sending out customer SOAs (Statement of Accounts)
- fulfilling classic OTC/O2C and Accounts Receivable (AR) tasks (e.g. Cash Application, Reconciling Customer Accounts, Netting calculaction, DSO calculation, Overdue estimation, etc...)
- Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate
- Bad debt calculation
- Cash application
- Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets
- Work closely with other departments (e.g. Billing Team, Sales Managers, Finance Business Partners)
- Participate on digitalization projects (e.g. Power BI)
Subject Matter Expert - SME
BT Group
04.2022 - 04.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
- Generated reports detailing findings and recommendations.
Cash Collector
BT Group
04.2019 - 04.2022
- Ensure customer payments are made on time and in compliance with BT Credit Management Policy.
- Responsible for maximizing cash receipts from outstanding debts without compromising customer satisfaction.
- Proactively manage customers by using appropriate communication methods, ensuring quality and professionalization standards are not compromised, in order to ensure payment promises are met and deliver cash targets.
- Manage assigned collection Corporate B2B portfolios in adherence with Internal Operational Procedures, Credit Policy, Risk & Compliance Processes.
- Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner.
- Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
- Sending out Warning/Dummy letters, Final notification letters
- Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged.
- Protect and develop customer loyalty by applying Credit Management best practices and using knowledge of the end‐to‐end Billing process.
- As an SME provide guidance & supervision to new colleagues, helping the on-boarding procedure for the New Joiners, organize on the job trainings & work shadowinges for various positions and provided backup at key times.
Sales Support Specialist
Vodafone Enterprise Group
03.2018 - 03.2019
- Track transactions and prepares reports regarding information such as order status, sales results and leads
- Track contracts and framework agreements
- Completes highly complex saving analyses
- Prepares customer-facing reports and analytics on usage and spend, prepare dashboards and reports for customer meetings.
- Ceate finance templates
- Proposes pricing models, preparing pricing templates, tracks the pricing process
- Provides availability - on behalf of the sales team - to large and highly sensitive top customers for issues like tariff changes, device ordering, data checks
- Supports revenue growth through lead-generation and penetration of small and independent subsidiaries of large customers
- Manage escalations
- Represents the sales team with internal senior stakeholders
- Help the onboarding process of the new colleagues, support them as a senior member of the team, supervise their job, organizing on-the-job trainings and work shadowing; participating on customer calls
Sales Support Analyst
Vodafone Enterprise Group
09.2015 - 03.2018
- Collects inputs and verifies data
- Controls the validity of sales data, comparing contracted services with actually performed, recalculating sales commissions if needed and escalating for correction
- Track transactions (order processing, sales results, leads etc.)
- Work together with National Account Managers (NAM's) and Global Account Managers (GAM's)
- Works with the Sales Team to ensure customer requests are fulfilled on time and in an appropriate quality
- Process sales quotes; preparing credit and debit memos if needed
- Orders hardware, additional services, SIM Cards
- Customer master data management
- Implements contracts of NAM's, GAM's and extensions of contracts via CRM database (Salseforce.com)
- Prepare standard weekly & monthly performance reports
Customer Service Representative
Avis Budget Group
07.2014 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Supply Chain Analyst
IBM
11.2012 - 06.2014
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
- Implemented advanced analytics tools, improving demand forecasting accuracy and supporting more informed decision-making processes.
- Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives.
- Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
- Registering orders in SAP ERP
- Creating and booking delivery notes in SAP ERP.P
- Being the contact person towards the company warehouses.es
- Checking goods availability in SAP ERP
Education
Master of Science - Economics
Milton Friedman University
Budapest 04.2001 -
Bachelor of Science - Business Administration And Management
Kodolányi János University
Székesfehérvár 04.2001 -
Skills
Strong negotiation skills
Teamwork orientation
Active listening abilities
Goal-oriented mindset
Relationship Building
Problem-Solving
Time Management
Attention to Detail
Software
SAP
MS Excel
MS Powerpoint
Languages
Hungarian
Native language
English
Upper intermediate
B2
Timeline
Senior Credit & Collections Specialist
DHL Supply Chain
05.2023 - Current
Subject Matter Expert - SME
BT Group
04.2022 - 04.2023
Cash Collector
BT Group
04.2019 - 04.2022
Sales Support Specialist
Vodafone Enterprise Group
03.2018 - 03.2019
Sales Support Analyst
Vodafone Enterprise Group
09.2015 - 03.2018
Customer Service Representative
Avis Budget Group
07.2014 - 08.2015
Supply Chain Analyst
IBM
11.2012 - 06.2014
Master of Science - Economics
Milton Friedman University
04.2001 -
Bachelor of Science - Business Administration And Management
Kodolányi János University
04.2001 -
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