Zuzana Lichvar Hradek
Gattendorf
Summary
Dynamic and team-oriented Senior Project Manager with over 16 years of experience in asset management, risk mitigation and project leadership. IPMA & Prince 2 Agile certified, with experience in international customer-facing projects in the IT, telecom, and tolling industry. Competences span through project management within a Program frame, project management office, project coordination, SharePoint administration, documentation mgmt. support for bid/tender, contract mgmt. support, release mgmt. coordination. Excellent at promoting and maintaining an open communication between team members, the customers, and the hierarchy. Foster cross-department collaboration and closer co-workers’ interaction for an effective management. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. IT Project Manager
Cashpoint Solutions Gmbh
12.2020 - Current
- Part of the internal PM pool, contributed to international customer-facing projects
- Developed plans and identified resources required to meet project goals and objectives, setting realistic timelines and checkpoints
- Identified, reviewed, and applied policies and procedures by exercising informed judgment to achieve optimal performance
- Provided support and governance for general project managers & program managers in international projects regarding all project management activities.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
Sr. Project Manager, SharePoint Administrator
Kapsch TrafficCom AG
03.2006 - 11.2020
- Part of the internal PMO pool, contributed to several international customer-facing projects performing on different roles: Project Manager in an international Program frame, Project Coordinator, Tender/Bid Coordinator, SharePoint Administrator, Document and Release Mgr
- Developed plans and identified resources required to meet project goals and objectives, setting realistic timelines and checkpoints
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Provided constant support and governance for general project managers & program managers in international projects regarding all project management activities
- Managed and steered project team members from various departments
- Coordinated processes, work-instructions, and guidelines
- Enforced policies and standards as SharePoint Admin
- Defined project-specific procedures regarding documentation
- Prepared project plans and coordinated all departments' outputs as BID/tender coordinator.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
Customer Fulfillment Manager
IBM Slovakia
10.2005 - 02.2006
- Worked with customers and other IBM facilities to understand needs and provide excellent service
- Produced and submitted weekly reports outlining progress against KPI objectives
- Resolved diverse problems, improved operations, and provided exceptional client support.
- Monitored inventory levels and collaborated with vendors to meet needs.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
Key Account Manager
NMB Minebea Slovakia
08.2004 - 10.2005
- Managed key accounts by predicting potential competitive threats and outlining proactive solutions
- Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments
- Produced and submitted weekly reports outlining progress against KPI objectives
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Education
Certified Project Manager Level C -
International Project Management Association (IPMA)
Vienna, AustriaInternational Trade And Economics - Dipl. Ing.
University Of Economics
Bratislava, Slovakia04.2004
Skills
- Project Management
- International Environment
- Project Scheduling, Planning and Resource Planning
- Timelines and Milestones
- Project Estimation and Bidding
- Team Bonding
- Bid Coordination
- Conflict Management
- People skills and communication
- Exchange Communication Facilitator
- Release Management Coordination
Accomplishments
- Prince 2 Agile Foundation & Practitioner Cerfitication
- IPMA Level C Project Manager Certification
Certification
- Prince 2 Agile Foundation
- Prince 2 Agile Practitioner
- PMA Certification Project Management Level C
- Agile Requirement management
- Several Diversity & Leadership trainings
- SharePoint Administrator Training
- Intercultural Management
- Contractual law in international projects
- Project Risk management
- Communication on projects
Languages
Slovak (mother language)
English – professional proficiency (C2)
German - professional proficiency (C2)
Czech – professional proficiency (C2)
Spanish – intermediate (B1)
Personal Information
Title: Dipl. Ing., Senior Project Manager
Timeline
Sr. IT Project Manager
Cashpoint Solutions Gmbh
12.2020 - Current
Sr. Project Manager, SharePoint Administrator
Kapsch TrafficCom AG
03.2006 - 11.2020
Customer Fulfillment Manager
IBM Slovakia
10.2005 - 02.2006
Key Account Manager
NMB Minebea Slovakia
08.2004 - 10.2005
Certified Project Manager Level C -
International Project Management Association (IPMA)
International Trade And Economics - Dipl. Ing.
University Of Economics
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