Zvjezdana Zeman

• Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
• Disinfected bathrooms and removed mold from shower stalls and bathtubs.

Maintaining cleanliness of hotel rooms. Waitress during breakfast time

• Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
• Supervised the setup of dining tables to accommodate various event types while upholding service standards.
• Successfully managed tasks under tight deadlines in a dynamic work setting.
• Worked collaboratively with the team to ensure efficient service during busy hours.
• Managed multiple tables and orders efficiently while ensuring quick service delivery.
• Sorted, laundered, and meticulously arranged numerous laundry pieces for optimal organization.
• Performed specialized housekeeping duties, including systematic mattress rotations on a designated schedule.
• Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.

Instructed new staff on organizational procedures and best practices for ensuring consistent service.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Adapted quickly by mastering new menu items and offering insightful recommendations to guests.
• Processed payments for beverages and food, ensuring cash receipts were balanced.
• Managed the set-up of dining tables, ensuring compliance with high service standards.
• Demonstrated success while thriving in a dynamic and deadline-driven environment.

• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Checked in with servers to confirm preparedness before seating customers.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Cleared tables and prepared for incoming guests to ensure a welcoming restaurant atmosphere.
• Provided support to servers and food runners, maintaining a pristine dining environment for guests.
• Cleaned and organized the dining room, setting tables for efficient service.