Adam Bochniak
Kleinberg
Summary
Accomplished Purser with a proven track record at Eurowings Europe GmbH, adept in multilingual communication and computer skills. Excelled in enhancing team performance and passenger satisfaction through highest safety standard, innovative problem-solving and exceptional service delivery. Demonstrated flexibility and organizational prowess, significantly contributing to safety and comfort onboard.
Passionate aviator, Private Pilot License holder, solely focused on safety factors during everyday operations both professional and private.
Overview
10
10
years of professional experience
Work History
Purser
Eurowings Europe GmbH
12.2017 - Current
- Implemented creative solutions to address unique passenger needs, demonstrating adaptability and problem-solving skills.
- Handled emergency situations calmly and efficiently, providing guidance to passengers while following established safety protocols.
- Promoted a culture of safety awareness among team members by emphasizing adherence to regulatory guidelines during all aspects of flight operations.
- Provided leadership to cabin crew members, fostering teamwork and enhancing performance through effective communication.
- Ensured safety and comfort of customers onboard aircraft.
CSS - Cabin Service Supervisor
Ryanair
01.2015 - 03.2017
- Mentored new hires in company policies and procedures, ensuring consistent service delivery across the team.
- Enhanced customer satisfaction by delivering exceptional in-flight service and addressing passenger concerns promptly.
- Liaised with ground staff for seamless transfer of information regarding passenger requirements or special requests.
- Collaborated with flight crew to ensure a safe and comfortable environment for passengers during flights.
Education
Bachelor Of Pedagogy - Pedagogy
Academy of Physical Education
Cracow, Poland07.2016
Skills
- Multilingual Proficiency
- Computer Skills
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Flexible and Adaptable
Languages
German
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Purser
Eurowings Europe GmbH
12.2017 - Current
CSS - Cabin Service Supervisor
Ryanair
01.2015 - 03.2017
Bachelor Of Pedagogy - Pedagogy
Academy of Physical Education
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