Atanas Nedyalkov
Senior Technical Analyst
Sofia
Summary
Results-oriented Senior Technical Analyst with over 8 years of experience in the outsourcing industry, poised to transition into an entry-level Quality Assurance or Developer position. Possessing a comprehensive understanding of software development lifecycle and quality assurance processes, coupled with a dedication to continuous learning and growth. Demonstrated ability to analyze complex technical issues, troubleshoot effectively, and collaborate seamlessly with multidisciplinary teams. Eager to apply acquired skills and enthusiasm to contribute to the success of a forward-thinking organization in the realm of quality assurance or software development.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Sr.Technical Analyst and Team Manager
Concentrix and WebHelp - Xerox Account
2015.10 - Current
- Shared best practices within the team which resulted in a more skilled workforce capable of handling complex cases.
- Implemented innovative solutions to improve the overall user experience with company products.
- Collaborated with cross-functional teams to identify and resolve complex technical issues.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Reduced ticket backlog by implementing more efficient workflows and prioritization techniques.
- Conducted regular training sessions for junior analysts, fostering a culture of continuous learning and professional development.
- Analyzed performance metrics to identify trends and areas for improvement in the support process.
Barista
Phoenix Plovdiv - Afreddo
2012.09 - 2015.10
- Make and serve specialty coffee and tea beverages - Speak and interact with both new and regular customers - Maintain a clean and sanitized work station - Follow health and safety guidelines - Adhere to recipes and presentations for food and beverage items - Be punctual and able to observe regular and consistent attendance - Contribute to a positive team environment
Education
Online Academy - Automation Feature Integrator
Strypes Academy
Sofia 2001.04 -
Online Course - Selenium WebDriver With Java
Udemy
Online 2001.04 -
Online Courses - The Full Path of Software Development With C#
Software University
Sofia, Bulgaria 2001.04 -
Bachelor of International Relations - International Relations
University of National And World Economy
Sofia 2001.04 -
Master of International Business - International Business
University of National And World Economy
Sofia 2001.04 -
High School Diploma -
French Language School "Antoine De Saint-Exupery"
Plovdiv 2001.04 -
Skills
SQL knowledge
Selenium
Automated testing
C#
Collaborative Team Player
Automated Testing Frameworks
Object-Oriented Programming
Unit Testing
Git Version Control
Software development life cycle
Timeline
Sr.Technical Analyst and Team Manager
Concentrix and WebHelp - Xerox Account
2015.10 - Current
Barista
Phoenix Plovdiv - Afreddo
2012.09 - 2015.10
Online Academy - Automation Feature Integrator
Strypes Academy
2001.04 -
Online Course - Selenium WebDriver With Java
Udemy
2001.04 -
Online Courses - The Full Path of Software Development With C#
Software University
2001.04 -
Bachelor of International Relations - International Relations
University of National And World Economy
2001.04 -
Master of International Business - International Business
University of National And World Economy
2001.04 -
High School Diploma -
French Language School "Antoine De Saint-Exupery"
2001.04 -
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