Christopher Muscat

Appointed as the Deputy Team Leader for the NOC team. All my previous NOC Engineer tasks and duties still apply, however new additional Team Lead duties are now also part of my day to day tasks.

In addition to the NOC Engineer tasks, my other Team Lead tasks include:

• Creating guidelines and documentation for optimal NOC operations
• Coordinating with other technical teams in order to discuss any new systems that need to be monitored by NOC
• Coordinating with other technical teams in order to discuss any new tools that need to be used by NOC
• Creating knowledge sharing articles for any new monitoring tasks
• Responsible for keeping all NOC knowledge base articles up to date
• Training new recruits
• Planning of NOC team shift duties
• Assist Team Lead with assessment of NOC team performance
• Assist Team Lead with his duties whenever he needs any kind of assistance
• Perform any other day to day delegated Team Lead tasks when necessary

Greentube Malta Limited is part of the NOVOMATIC Group of companies, operating within the online gaming sector. As a NOC Engineer , my duties within the 24x7 Network Operations Center Engineer include:

• Monitoring of productive environment for our online casinos
• Event and incident handling
• SPoC - Single Point of Contact
• Following escalation procedures
• Creating and maintaining technical documentation and processes
• Creating daily reports
• Close collaboration with other technical teams
• Support clients with requests and issues

As an Operations Support Analyst, my duties within the 24x7 Service Management Centre included:

• Live monitoring of remotely installed SMS firewalls
• Creating, following, and replying to tickets with clients to provide support regarding any request, query or issue they might have.
• Support clients and vendors via Skype calls for urgent matters
• Analyse data from several sources and edit firewall parameters accordingly to manage SMS traffic as desired

• Mobile base station commissioning including hardware installation and software configurations
• Radio Network faults, maintenance and commissioning
• NOC duties - Radio network remote monitoring, support and handling support tickets
• NOC duties - Coordinating appointments with clients (site owners) and responsible for explaining the particular job planned
• TV head end NOC transmission operator - live feeds setup and responsible for live playback and recording

• Ferry electrical and electronic systems installation, fault handling and maintenance