Diana Owiti
Salzburg
Summary
I go all-out to achieve the best in developing and delivering communication strategies across all available channels, to raise awareness, increase understanding, drive engagement, and manage corporate reputation with target audiences. I believe in working closely within and without to deliver solutions that are SMART
Overview
18
18
years of professional experience
Work History
ZimmerMadchen
Dr. Schilhan Holding GmbH
Salzburg
08.2023 - Current
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Marketing and Communication
LENDTECH KENYA (EZRA)
Nairobi
09.2016 - 02.2022
- Implementation of the marketing, advertising and promotional activities and events including brand management in operational markets
- Product development and improvement in conjunction with both the internal and external product owners to ensure Retention, Product Growth and Development.
- Created and provided marketing material to meet business needs.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Launched targeted promotions to segments of customer database to optimize response and increase circulation.
Office Administration
Mobile Decisioning Africa (MODE)
Nairobi
05.2013 - 08.2014
- Team Lead for Administration support team.
- Used judgment and initiative in handling confidential matters and requests.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Developed and administered department budgets.
Administrator - Kenya
Safrique International
Nairobi
09.2012 - 04.2013
- Planning and coordinating Directors diaries when in Kenya, including research and initiating contact with prospective customers
- Minor Book keeping.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Car Rental Operations Manager
Budget Car Hire (Now Defunct)
Nairobi
01.2010 - 08.2011
- Liaison between Executive and corporate clients and the company
- Systems administration and policy development for the branches
- Sourcing, training and orienting new as well as existing office and support staff.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Conducted quality, timely performance feedback and performance appraisals.
Country Representative
Service for peace – Kenya chapter
01.2006 - 01.2010
- Provide strategic leadership in resource mobilisation, program development and coordination
- Keep abreast on socio-economic and political changes in the environment and undertake timely strategic review of the Programme Strategy ensuring continued relevance in the rapidly changing environment.
Education
B.A. in Development Communications with a Minor in Public Relations -
St. Paul's University
Diploma in Public Relations - Public Relations
St. Pauls University
Diploma in Professional Marketing - Marketing
Chartered Institute of Marketing
NairobiSkills
- Consumer Journey conceptualization
- Creative ideation, development and implementation of internal and external communication
- Corporate Social Responsibility framework management
- Mentorship and team building
- Photography and videography
- Client relations management
Internships And Volunteer Work
- Volunteer Project Coordinator, Youth Federation for World Peace (YFWP – Kenya), 2004, 2005
- Volunteer Women Empowerment Project, Center for Rights, Education and Awareness, 2006, 2007
- Mentoring Pre-Teens In Nairobi, New Dawn Mentorship Program, 2013, 2022
References
Hannah Andal, HRBP - Employee Experience and Welfare, DTONE/ EZRA, +254 723 946 366, andalhannah111@gmail.com
Edith Gustavson, Global Training Lead, Epiroc, +46 72 033 19 12, edithgustavson1@gmail.com
Kennedy Wakwaya, New Dawn Programs Coordinator, +254 726 784301, kennedy.wakwaya@newdawnkenya.com
Hobbies and Interests
Hiking – Other than the physical benefits, hiking allows me to clear my mind and focus on the core of any challenge. This allows for quick and easy solution development.
Languages
English, Swahili
First Language
German
Elementary
A2
French
Beginner
A1
Timeline
ZimmerMadchen
Dr. Schilhan Holding GmbH
08.2023 - Current
Marketing and Communication
LENDTECH KENYA (EZRA)
09.2016 - 02.2022
Office Administration
Mobile Decisioning Africa (MODE)
05.2013 - 08.2014
Administrator - Kenya
Safrique International
09.2012 - 04.2013
Car Rental Operations Manager
Budget Car Hire (Now Defunct)
01.2010 - 08.2011
Country Representative
Service for peace – Kenya chapter
01.2006 - 01.2010
B.A. in Development Communications with a Minor in Public Relations -
St. Paul's University
Diploma in Public Relations - Public Relations
St. Pauls University
Diploma in Professional Marketing - Marketing
Chartered Institute of Marketing
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