Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Stefanos Gajic

Summary

Experienced customer service professional adept at resolving issues and improving service workflows. Collaborative team player with strong analytical abilities and excellent communication skills. Highly knowledgeable in Jaggaer Indirect and partial Jaggaer Advantage platform modules. Skilled in customer support, data analysis, problem-solving, and customer relationship management for enhanced satisfaction and efficiency.

Overview

11
11
years of professional experience

Work History

Global Customer Care Analyst

JAGGAER
07.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Collaborated with cross-functional teams to ensure consistent customer support and issue resolution.
  • Assisted in the development of training materials for new Customer Care Analysts, improving onboarding efficiency and effectiveness.
  • Worked with customers from DACH region: Bizerba, Caritasverband, TKElevator, and many more
  • Utilized CRM tools effectively to manage customer data securely while ensuring up-to-date information was readily available for colleagues handling subsequent inquiries.

DJ

Freelance
01.2015 - Current
  • Managing bookings and organizing parties;
  • Teaching younger people the world of music;
  • Attending meetings and conferences;
  • Issuing invoices, receiving payments and maintaining the relevant bookkeeping.

Floor Manager

Vapiano
05.2016 - 12.2018
  • Ensuring prompt resolution of clients' inquiries;
  • Liaising with local suppliers and sourcing suitable food and beverages for the restaurant;
  • Assisting the customers;
  • Distributing tasks to the staff
  • Attending to record-keeping, submitting invoices for payment, following up on outstanding matters, and unpaid bills.
  • Managed a team of 12 employees to maintain thesmooth-running operations of the shop floor.

Education

BBA - Business and Administration

University of Amsterdam
Amsterdam
10-2023

High School Diploma -

Gerrit Van Der Veem College
Amsterdam
05.2017

Skills

  • Fluent in Dutch, English, and Serbian
  • Efficient at acquiring new skills
  • Strong collaborator
  • Experience with Adobe Acrobat, Microsoft Teams, SharePoint and SalesForce
  • Strong proficiency in Microsoft Office
  • Effective time management
  • Proficient in meeting deadlines
  • CRM software

Languages

English
Advanced (C1)
Dutch
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)

Timeline

Global Customer Care Analyst

JAGGAER
07.2022 - Current

Floor Manager

Vapiano
05.2016 - 12.2018

DJ

Freelance
01.2015 - Current

High School Diploma -

Gerrit Van Der Veem College

BBA - Business and Administration

University of Amsterdam

References

References available upon request.

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Stefanos Gajic