Apprenticeship as a Hotel and Hospitality Assistant
Yazan Jarbou
Hotel and Hospitality Management Assistant
Bregenz,Vorarlberg
Summary
I attended secondary school from 2016 to 2019, followed by completing my studies at the polytechnic school. Subsequently, I undertook a 3-year apprenticeship as a Hotel and Hospitality Assistant at Hotel am Kaiserstrand in Lochau. Following the completion of my apprenticeship, I worked in Stuben am Arlberg during the winter season. Later, I transitioned towards Lake Constance to join the Grand Hotel Bregenz.
Overview
3
3
1
1
Receptionist by MGALLERY Grand Hotel Bregenz
Work History
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
03.2023 - Current
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Performed nightly updates to room charges and rates.
Hotel and Hospitality Management Assistant
Hotel Mondschein
11.2022 - 01.2023
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
02.2020 - 10.2022
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO (Hospitality Management School)
Lochau12.2023
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
Hard, Austria12.2019
Skills
- Guest Relations
- Time Management
- Hotel Software Knowledge
- Microsoft Office
- Organizational Skills
- Excellent Communication
- Professional Appearance
- Customer Service
- Stress Management
- Empathy and Compassion
- Reservation Management
- Problem Solving
- Telephone Etiquette
- Upselling Techniques
- Transaction Processing
- Payment Processing
- Front Desk Management
- Invoicing and Billing
- Hotel Services and Hospitality
Languages
Arabic
Native language
German
Advanced
C1
English
Upper intermediate
B2
French
Beginner
A1
Timeline
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
03.2023 - Current
Hotel and Hospitality Management Assistant
Hotel Mondschein
11.2022 - 01.2023
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
02.2020 - 10.2022
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO (Hospitality Management School)
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
Similar Profiles
Yazan JarbouYazan Jarbou
Hotel Receptionist at Grand Hotel MGALLERY BregenzHotel Receptionist at Grand Hotel MGALLERY Bregenz
Jayant TanejaJayant Taneja
Night Auditor at Hotel Chadstone Melbourne - MGalleryNight Auditor at Hotel Chadstone Melbourne - MGallery
YUBIKA MAINALIYUBIKA MAINALI
Guest Service Agent at The William Inglis Hotel - MGalleryGuest Service Agent at The William Inglis Hotel - MGallery