Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yazan Jarbou

Yazan Jarbou

Hotel and Hospitality Management Assistant
Bregenz,Vorarlberg

Summary

I attended secondary school from 2016 to 2019, followed by completing my studies at the polytechnic school. Subsequently, I undertook a 3-year apprenticeship as a Hotel and Hospitality Assistant at Hotel am Kaiserstrand in Lochau. Following the completion of my apprenticeship, I worked in Stuben am Arlberg during the winter season. Later, I transitioned towards Lake Constance to join the Grand Hotel Bregenz.

Overview

3
3

Apprenticeship as a Hotel and Hospitality Assistant

1
1

Receptionist by MGALLERY Grand Hotel Bregenz

Work History

Hotel Receptionist

Grand Hotel MGALLERY Bregenz
2023.03 - Current
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
  • Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
  • Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
  • Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
  • Performed nightly updates to room charges and rates.

Hotel and Hospitality Management Assistant

Hotel Mondschein
2022.11 - 2023.01
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Trained and supervised employees on office policies and procedures.
  • Completed daily logs for management review.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Hotel and Hospitality Management Assistant

Hotel Am Kaiserstrand
2020.02 - 2022.10
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Placed orders to restock items before supplies ran out.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Hotel And Hospitality Management Assistant - Hotel Management

LBSLO (Hospitality Management School)
Lochau
12.2023

Secondary School Diploma - Specific School Subjects

Hard Mitterweierburg
Hard, Austria
12.2019

Skills

  • Guest Relations
  • Time Management
  • Hotel Software Knowledge
  • Microsoft Office
  • Organizational Skills
  • Excellent Communication
  • Professional Appearance
  • Customer Service
  • Stress Management
  • Empathy and Compassion
  • Reservation Management
  • Problem Solving
  • Telephone Etiquette
  • Upselling Techniques
  • Transaction Processing
  • Payment Processing
  • Front Desk Management
  • Invoicing and Billing
  • Hotel Services and Hospitality

Timeline

Hotel Receptionist

Grand Hotel MGALLERY Bregenz
2023.03 - Current

Hotel and Hospitality Management Assistant

Hotel Mondschein
2022.11 - 2023.01

Hotel and Hospitality Management Assistant

Hotel Am Kaiserstrand
2020.02 - 2022.10

Hotel And Hospitality Management Assistant - Hotel Management

LBSLO (Hospitality Management School)

Secondary School Diploma - Specific School Subjects

Hard Mitterweierburg
Yazan JarbouHotel and Hospitality Management Assistant