Apprenticeship as a Hotel and Hospitality Assistant
Yazan Jarbou
Hotel and Hospitality Management Assistant
Bregenz,Vorarlberg
Summary
I attended secondary school from 2016 to 2019, followed by completing my studies at the polytechnic school. Subsequently, I undertook a 3-year apprenticeship as a Hotel and Hospitality Assistant at Hotel am Kaiserstrand in Lochau. Following the completion of my apprenticeship, I worked in Stuben am Arlberg during the winter season. Later, I transitioned towards Lake Constance to join the Grand Hotel Bregenz.
Overview
3
3
1
1
Receptionist by MGALLERY Grand Hotel Bregenz
Work History
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
2023.03 - Current
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Performed nightly updates to room charges and rates.
Hotel and Hospitality Management Assistant
Hotel Mondschein
2022.11 - 2023.01
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
2020.02 - 2022.10
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Placed orders to restock items before supplies ran out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO (Hospitality Management School)
Lochau12.2023
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
Hard, Austria12.2019
Skills
- Guest Relations
- Time Management
- Hotel Software Knowledge
- Microsoft Office
- Organizational Skills
- Excellent Communication
- Professional Appearance
- Customer Service
- Stress Management
- Empathy and Compassion
- Reservation Management
- Problem Solving
- Telephone Etiquette
- Upselling Techniques
- Transaction Processing
- Payment Processing
- Front Desk Management
- Invoicing and Billing
- Hotel Services and Hospitality
Languages
Arabic
Native language
German
Advanced
C1
English
Upper intermediate
B2
French
Beginner
A1
Timeline
Hotel Receptionist
Grand Hotel MGALLERY Bregenz
2023.03 - Current
Hotel and Hospitality Management Assistant
Hotel Mondschein
2022.11 - 2023.01
Hotel and Hospitality Management Assistant
Hotel Am Kaiserstrand
2020.02 - 2022.10
Hotel And Hospitality Management Assistant - Hotel Management
LBSLO (Hospitality Management School)
Secondary School Diploma - Specific School Subjects
Hard Mitterweierburg
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