Iryna Bandik
Waitress (Supervisor)
Vienna
Summary
Outgoing waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Waitress Supervisor
GRND Restaurant
10.2022 - Current
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cabin Crew
Emirates Airline
11.2015 - 05.2021
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Delivered food and beverage service, reading material and other in-flight services.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
F&B Steward
AIDA Cruises
10.2014 - 04.2015
- Provided customer services for up to hundred customers everyday.
- Served dishes at tables according to order.
- Recommended wines and other drinks to customers.
- Assisted the Maitre'D to clean and close the restaurant after hours.
- Participated in regular team meetings to discuss strategies for continuous improvement in service quality and overall guest experience.
- Maintained assigned work station in safe and sanitary condition with continuous cleaning.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Took part in weekly Drills.
F&B Assistant Steward
AIDA Cruises
02.2014 - 08.2014
- Provided customer services for up to hundred customers everyday.
- Served dishes at tables according to order.
- Recommended wines and other drinks to customers.
- Enhanced overall dining experience with attentive table service, ensuring prompt refills and special requests were met.
- Assisted in maintaining a clean and organized dining area for an enjoyable guest experience.
- Assisted the Maitre D' to clean and close the restaurant after hours.
- Contributed to the restaurant''s success by upselling menu items and promoting daily specials.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Took part in weekly Drills.
Au Pair
VIJ, Au-Pair In Germany
09.2012 - 09.2013
- Took care about two children of the family.
- Improved children''s language skills through engaging conversations and interactive language games.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Animator
Hedef Resort & SPA Hotel 5
06.2011 - 08.2011
- Entertained the guests of the hotel
- Carried out spot activities (aqua aerobics, exercises)
- Was in charge of 20 children in Mini-Club
- Took part in a daily show program.
- Received recognition from supervisors for dedication to quality work and consistent attention to detail in all tasks completed.
Education
German Language and Geography -
VWU
09.2021 - 05.2022
The English and German Languages and Literature - undefined
Institute of Foreign Languages
Piano - undefined
Music school #3
09.2001 - 05.2008
Secondary School - undefined
Comprehensive school #33
09.1998 - 05.2008
Skills
Communication skills
Multitasking
Restaurant experience
Attention to Detail
Food service
Time management
Sales Promotion
Flexibility
Staff Monitoring
Conflict Resolution
Continuous Improvement
Personal Information
- Date of Birth: 04/21/1991
- Gender: Female
- Nationality: Ukrainian
- Marital Status: Unmarried
Extracurricular Activities
Group Leader at Christian Summer Camp, 07/2008, 07/2008, Cherkasy region, Led a group of approximately 15 children.
Undertook different activities with kids including sport activities, games, making of handmade articles, bible study.
Timeline
Waitress Supervisor
GRND Restaurant
10.2022 - Current
German Language and Geography -
VWU
09.2021 - 05.2022
Cabin Crew
Emirates Airline
11.2015 - 05.2021
F&B Steward
AIDA Cruises
10.2014 - 04.2015
F&B Assistant Steward
AIDA Cruises
02.2014 - 08.2014
Au Pair
VIJ, Au-Pair In Germany
09.2012 - 09.2013
Animator
Hedef Resort & SPA Hotel 5
06.2011 - 08.2011
Piano - undefined
Music school #3
09.2001 - 05.2008
Secondary School - undefined
Comprehensive school #33
09.1998 - 05.2008
The English and German Languages and Literature - undefined
Institute of Foreign Languages